Support
Need help? We're here for you. Choose the best way to reach us or find answers below.
Send us a message
We read every message and usually reply within a day.
In-App Feedback
You can also send feedback directly from the app. Open the Garage tab, tap the menu button (☰) at the top right, then About > Send Feedback to tell us what's on your mind. Your phone model and app version come along with it, so we can fix problems faster.
Frequently Asked Questions
What GPS devices does Trofii support?
Your phone works on its own. You can also connect a Dragy or a RaceBox Mini or Micro.
How accurate is the timing?
Accuracy depends on your GPS source. Phone GPS provides good results for casual use. Dragy devices sample at 10Hz for enhanced accuracy. Racebox devices sample at 25Hz with IMU data for the best precision. All times should be considered estimates and may differ from official track timing systems.
What race types can I time?
Trofii times the 60 foot, eighth mile, quarter mile, half mile and 0 to 60, and plenty more. With Trofii Pro you can make your own race types too.
Can I bring my old timeslips?
Yes. In the app, add a race from a photo of a paper timeslip or a Dragy screenshot. Trofii reads the numbers, and you check each one before it's saved.
How do my track results get into Trofii?
When a track's timer is on Trofii, add your car number at the event. Every pass with that number lands in your run history.
Does Trofii support OBD-II?
Yes. Connect a Bluetooth OBD-II adapter and Trofii saves engine data like RPM right next to your GPS data.
What are coins?
Coins are Trofii's play money. You earn them by racing and by calling winners in your groups. They have no real-world value, and you can't buy them.
How do I manage my privacy?
Open the Garage tab, tap the menu button (☰) at the top right, then Privacy. From there you can choose who sees your runs and your profile, and who can message you or call you out. You can also make your account private.
How do I cancel my subscription?
Trofii Pro is managed through the Apple App Store or Google Play Store. Go to your device's subscription settings to cancel. Your benefits will continue until the end of the current billing period.
How do I delete my account?
You can delete it right in the app. Open the Garage tab, tap the menu button (☰) at the top right, then Profile, and tap Delete Account at the bottom. If you can't get into the app, send us a message and choose Delete my account. We'll take care of it. The full steps are at trofii.com/delete-account.